Please note all Multiway Dress orders have the below terms and conditions, this must be read and understood prior to placing an order.
Any individual placing an order will be personally responsible for terms & conditions of sale, payments and collection of goods ordered unless postage has been agreed.
A sample dress must be paid for in full and returned within 14 days of receiving it in the same condition it was received. The fee paid for a sample dress will be credit towards your order or alternatively refunded minus a 10% restocking fee. Please note postage and packaging is not refunded or used as credit towards an order.
A customer is entitled to order one sample dress.
Sample dresses must be returned to:
Victoria Lou Bridal, Bell Court, Stratford-Upon-Avon, Warwickshire, CV37 6EX
Please return the sample dress in the Victoria Lou Bridal zip lock bag provided. It is important to include a note to identify who the dress is being returned by.
If a sample dress is not returned within 14 days from the day you received the dress there will be 10% deducted per week overdue to either a refund or credit.
Credit must be used within 3 months of submitting a sample dress order.
Multiway Dress Orders
Your dress(es) will be ready in up to 10 weeks from your order date. However please note this time frame is going to be extended for orders placed between 14th December 2019 to 14th January 2020. Dresses ordered within this time frame will be ready at the end of March 2020. If you require your dresses in a short time frame there may be an option for a rush order but this is only available for a limited number of colours.
Returns & Exchanges
Returns and exchanges are not accepted. You are recommended to order colour swatches / and or a sample dress prior to committing to an order.
Following an invoice with payment instructions payment is accepted via BACs transfer, cash and PayPal. PayPal Goods and Services payments will incur a 3% charge. You can request to pay over the phone via debit card. Cheques are not accepted.
Orders will not be processed until the invoice has been paid in full.
One multiway dress is posted using Royal Mail 1st Class Signed for. Two or more multiway dresses are posted using DPD. Insurance in not included in the postage and packaging price and Victoria Lou Ltd is not responsible for missing goods in the post. If you would like your goods to be insured please discuss before ordering and for a quote.
Measurements & sizing
The multiway dresses are one waist size which fits up to a 36 inch waist which is a typical UK18. It is recommended to order a sample dress before committing to an order.
Victoria Lou Ltd does not provide an alteration service for multiway dresses. The dresses do not require a hem but can be cut by a seamstress.
Shades of fabric
Multiway dresses ordered may be a slightly different shade to a colour swatch due to different dye batches and this occurs with all fabrics. Victoria Lou Ltd is not responsible for this. To ensure your dresses all match in colour please discuss your entire order with Victoria Lou Ltd to ensure your dresses are from the same dye batch.
BRIDAL DRESS TERMS AND CONDITIONS
A bridal gown purchase made in store requires a 50% non-refundable deposit which will be paid at the time of an order. The remaining 50% must be paid no longer than 14 days after the goods are delivered to Victoria Lou Ltd. Time frames will be discussed at the time of order and can vary from 10-20 weeks.
All items remain the property of Victoria Lou Ltd until balance is paid in full.
Bridal accessories require payment in full and are not accepted as a return as they will be ordered especially for you. If you have any concerns prior to ordering your accessories please do discuss with Victoria Lou Bridal before hand.
Stock ordered ‘off the rail’ must be paid for in full and is non-refundable. It must be taken on the day of purchase.
Cancellation of Bridal Gown
Ordered bridal gowns may be cancelled before completion although the deposit is non-refundable. Cancellation of the order is not possible once the order has been completed and is ready for collection.
Collection of goods ordered
When your bridal gown is ready for collection the balance will be due within 14 days, thereafter Victoria Lou Ltd shall charge £25.00 on overdue payments per week until payment is made in full. The person collecting goods must be the named person signing terms and conditions unless agreed in advance.
Payment is accepted via card (Visa / Mastercard). Payment is also accepted via BACs transfer, cash and PayPal. PayPal Goods and Services payments will incur a 3% charge. Cheques are not accepted. Goods will not be released until the total invoice has been paid in full.
Measurements & sizing
Measurements taken are agreed by both parties at time of ordering. We accept no responsibility for fluctuations in size once garments have been ordered. All goods ordered from manufacturers or designers for the purchaser are not made to measure and will be standard sizes and lengths.
Costs of alterations/adjustments are in addition to the cost of the goods purchased. Alterations/adjustments may be necessary for a suitable fit. If you have agreed to use our seamstress from Stitched Up Warwickshire Ltd the following terms and conditions apply. Garments will be pinned and all alterations/adjustments will be confirmed before any alteration/adjustment takes place. Once garment is pinned and all parties agree to the services required no changes can then be made, your garment will be altered/adjusted as agreed. Any adjustments required after this will be charged for. Alterations are charged at a standard rate. Approximate costs are confirmed at your first appointment. A 50% non-refundable deposit is required if the total cost of alternation invoice exceeds £50.00. If the total alternation invoice cost is less than £50.00, full payment will be required. Any remaining balance will be paid prior to collection of your goods.
‘READY TO WEAR’ BRIDAL DRESS
TERMS AND CONDITIONS
If a ‘ready to wear’ dress is not your size it can usually be easily altered to a smaller size. If you would like to discuss this prior to purchase please don’t hesitate to get in touch.
You can pay for a ready to wear dress in full by adding it to your basket. Please note that delivery is £10.99 for a dress with DPD (if available in your area) which will be invoiced separately. If you would like to have the dress fully insured please enquire about the cost.
If you would like to reserve a ready to wear dress and schedule an appointment to try it on prior to committing to full payment you can do so by paying a £50 non refundable deposit and arrange to try on the dress within 7 days. Please get in touch to discuss this.
A ready to wear dress is not refundable or exchangeable, so please be sure before ordering.
The ready to wear gowns have been tried on in store but looked after very carefully, if there are any noticeable issues with the dress this will be mentioned and pictured in the description. You may wish to dry clean the gown prior to wear after or before alterations.
Any questions please to get in touch prior to purchase.
Other items such as Bridal Belts / Accessories / Shoes are not accepted accepted for returns or refunds as they are usually made to order. Please consider this prior to ordering. You are welcome to book an appointment to view items prior to purchase.
IF YOU HAVE ANY QUERIES REGARDING OUR TERMS AND CONDITIONS PRIOR TO ANY PURCHASE PLEASE GET IN TOUCH