Terms & Conditions

Sample dresses are despatched a few times per week with DPD next day delivery. (Northern Ireland / Scottish Highland orders may be sent with Royal Mail).

A sample dress must be returned within 14 days in the same condition it was received / attempted delivery. Please carefully package the sample dress and bandeau in the zip lock bag provided including the order card stating whether you would like store credit or a refund. 

The address to return a sample dress to is: 

Victoria Lou Bridal, Suite 11, Grovelands Business Park, NN6 8FB

The fee paid for a sample dress (excluding postage) can be provided as store credit or alternatively refunded minus a 10% restocking fee if standard size or £10 if plus size.. 

Please note that if a sample dress is not returned within 14 days from the day of delivery / attempted delivery there will be 10% deducted per week overdue to either store credit or a refund.

A customer is entitled to trial a single sample dress or a standard and a plus size dress at a time. You purposely cannot add more than one standard size or more than one plus size sample dress to your basket. Store credit can be used to order another sample dress once a sample dress is returned.

It is recommended to use your store credit as soon as possible to avoid any disappointment (incase your favourite colour and style are discontinued for instance).

Credit codes are only valid for the email address it was sent to (original order). Multiple credit codes cannot be used together.

A credit code will expire within 3 months of being created. 

Prices may be subject to change without notice.

Please order your dresses for your entire bridal party at the same time to take advantage of multi-buy discount for dresses in the same style and colour and also to guarantee they are from the same dye batch.

Once your order is placed dresses that are displayed as ‘in stock’ will be dispatched within 1-5 working days. If you have placed an order for dresses that are a back order they’ll be ready to dispatch within 16 weeks (likely much quicker than this!) If you have chosen a mixture of colours that are in stock / back order your dresses will be dispatched together in up to 16 weeks. If there is no option of a back order the only stock available is what is shown on the website.

Delivery is with DPD (providing they deliver in your area). On the day of delivery DPD will send a text message to the phone number provided with the order with a time slot and further delivery options. If DPD do not deliver in your area we shall use another courier.

Returns and exchanges are not accepted for an order of brand new dresses. The dresses are made to order and the term ‘in stock’ refers to the fabric being in stock ready to be made immediately. An order cannot be cancelled or amended after the order is confirmed.

Our standard size multiway dresses are an elasticated waist which fits up to a 36 inch waist which is a typical UK18. Our plus size multiway dress will fit up to a typical UK26. The dress length is very long and a minimum of 48″ from the waist to the hem. The excess length can be trimmed and does not require a hem – for a neat finish use a professional seamstress or tailor.

There can be a minimal colour difference between dye batches. This occurs with all dyed fabrics and Victoria Lou Bridal cannot be held responsible for a slight variation in colour. Dresses in the same colour / style / size ordered at the same time will all be from the same dye batch.

Our higher saturated fabric colours may transfer onto gel nails. We advise washing the dresses before wear (without other garments) on a cool wash.

Prices may be subject to change without notice.

If you have any questions please don’t hesitate to get in touch via email.

Returns and exchanges are not accepted, therefore an appointment is recommended to try various sizes.

Satin is a very delicate fabric and may snag and pull if not looked after. Minor pulls can occur within the sewing process and will pass our quality check if they are not in an obvious location or detectable when worn. 

Limited availability.

Prices may be subject to change without notice.

If you have any questions please don’t hesitate to get in touch via email.

MADE TO ORDER

A bridal gown order requires a minimum 50% deposit which will be paid at the time of an order. The remaining balance will be due when your dress is ready.

We recommend that your dress needs to be ready no later than 3 months before your wedding to allow time for any necessary alterations.

Your bridal gown depending on designer will take 3-8 months to be made. When your dress is ready be in touch to arrange collection and the balance will be due. 

Slight variations in fabric colour, texture, beading placement, density and pattern may occur due to dye lots and production variances, including handmade components. Our designers will use commercially reasonable efforts to maintain consistency, but cannot guarantee absolute uniformity across all fabrics or beading applications.

CANCELLATION

Bridal gowns (unless ‘ready to wear’) are made to order and therefore cannot be cancelled. Deposits are non-refundable and remaining balance must be paid in full once the bridal dress is ready. 

READY TO WEAR

Bridal gowns purchased ‘ready to wear’ must be paid for in full and are non-refundable. They must be taken on the day of purchase and are sold as seen.

PAYMENT

Payment is accepted via card (Visa & MasterCard). Payment is also accepted via BACs transfer and cash. Goods will not be released until the total balance has been paid in full.

MEASAURMENTS & SIZING

Measurements taken are agreed by both parties at time of ordering. We accept no responsibility for fluctuations in size once a bridal dress has been ordered. Bridal dresses are very likely to need some alteration. 

ALTERATIONS

Costs of alterations are in addition to the cost of a bridal dress. Alterations are likely to be required for a perfect fit. Our recommended seamstresses are Stitched Up. There is no obligation to use our recommended seamstress.

If a ‘ready to wear’ dress is not your size it can usually be altered smaller. If you would like to discuss this prior to purchase please don’t hesitate to get in touch.

Delivery is with DPD (providing they deliver in your area). On the day of delivery DPD will send a text message to the phone number provided with the order with a time slot and further delivery options. If DPD do not deliver in your area we shall use another courier.

If you would like to reserve a ready to wear dress and schedule an appointment to try it on prior to committing to full payment you can do so by paying a £50 non refundable deposit and arrange to try on the dress within 7 days (more than likely a week day appointment. (An appointment will be up to 45 minutes). This £50 will then be used towards the dress the deposit was paid (only applicable towards the reserved dress). The remaining balance for the dress will then be paid for in full and the gown will be taken away at the end of the appointment.

Please get in touch to discuss reserving a dress using the contact form below or on the page of the dress of interest. You will receive a reply via email to discuss the reservation (check your junk folder) and an invoice will be sent to you. Only once payment is received will the dress be reserved. 

A ready to wear dress is not refundable or exchangeable, so please be sure before ordering.

The ready to wear gowns have been tried on in store but looked after very carefully. You may wish to dry clean the gown prior to wear either after or before alterations which is not included in the cost. This would be recommended for dresses which are plain or have a plain skirt.

Any questions please to get in touch prior to purchase.

Accessories are made to order and are not accepted accepted for returns or refunds. Please consider this prior to ordering. Production time will be displayed on the items webpage.

Postage will be with either DPD or Royal Mail.